Contact

Need help with a product, order, shipping or return? Email us at pawly.petcoeua@gmail.com.

For order questions, please include your order number and a short description of the issue. We aim to reply within 2 business days.

Business information

Pawly is based in São Sebastião, São Paulo, Brazil. Our business address and contact details are available in our Contact Information.

Shipping and returns

Before placing an order, please review our Shipping Policy for processing and delivery estimates and our Returns & Refunds Policy for eligibility, return shipping costs and refund timing.

To request a return, email us with your order number. Please wait for return instructions and the approved return address before sending an item back.